These statements were delivered as H.E. the Chairman received on Monday, 14 February 2011, ISO 9001:2008 beside memorial armors from the granter, Bureau Veritas and United Kingdom Accreditation Service (UKAS).
H.E. the Chairman said that the NTA’s attainment of this certificate, which he was given by Bruno Verera, the Regional Manager of Bureau Veritas International is a coronation to its efforts to develop a quality management system according to the highest specifications and standards due to included policies, procedures and systems of operation in addition to standard comparisons in the fields of corporate performance assessment, strategic planning, HR and financial management, procurement systems, customer service, partner relations management and determination of concerned categories’ needs.
He pointed out that the goal was not the specification certification, which recently became an essential issue in the field of governmental work, but the establishment of effective quality management systems in the ministries and agencies that contribute to support the pillars of corporate excellence in such agencies. He asserted that the NTA’s excellence plan takes excellence and quality as a long journey, not a destination. He said that the NTA targets excellence itself, not excellence awards to improve the procedures and systems of operation as per the highest levels.
H.E. Dr. Nasser Saif Al Mansouri, the General Manager of National Transport Authority, said that the Authority’s quality management system was launched last October upon the directives of H.E. Chairman of the Board of Directors to attain high levels of satisfaction of all concerned categories of employees, customers, strategic partners, society and suppliers.
He said that the system will increase the efficiency of operations of the Authority and reduce its role to put policies and procedures to periodical measurement and assessment to determine its efficiency. He said that in this concern, accurate performance measurement indicators were set to all operations.
H.E. the Chairman said that the NTA is keen through quality management system to enhance its image and support its competitive edge on the map of corporate excellence internally, compared to other agencies. He asserted that such competitiveness is lawful and supports the national common interest to enhance the efficiency of government work or externally, compared to regional and international transport-concerned ministries and corporations. The system will also serve NTA’s future plans in competition for excellence awards and attainment of international specifications within the NTA’s Strategic Plan 2011-2013.
The NTA targets to get the international specification in HR investment (IIBL) beside ISO on Suggestions, Complaints and Information Security.
H.E. Dr. Nasser Saif Al Mansouri, General Manager of the Authority, said that the system, inclusive of its policies and procedures in all fields, has been put to steps following standard comparisons in brainstorming workshops with all employees and managers, each in their respective part, upon support of and coordination with the NTA’s Strategic Planning and Corporate Performance Division.